We are regulated by the Property Ombudsman scheme for Sales & Lettings.
"The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990, and provides consumers with a free, impartial and independent alternative dispute resolution service.
The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases for actual and quantifiable loss and/or for aggravation, distress and/or inconvenience caused by the actions of an agent. - The Property Ombudsman
So you will always have peace of mind that we adhere to the highest of standards, and we have a comprehensive approved complaints policy. However, if you are still dissatisfied with our service you can rest assured that our regulators are there for you to voice your concerns.
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