Tenant information

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Holding Deposit


A holding deposit, equal to 1 weeks rent, is payable upon the start of the application. 

Successful Applications - any holding deposit will be offset against the initial Rent and Deposit, with the agreement of the payee. 

Unsuccessful Applications – the holding fee may be retained by the Agent/Landlord where the tenant provides false or misleading information, fails a right to rent check, or withdraws from the application process.

Permitted Payments

Before the tenancy starts (payable to Arden Estates ‘the Agent’/the Landlord): 

- Holding Deposit: 1 week’s rent 
- 1st Months Rent 
- Deposit: 5 weeks’ rent 

As well as paying the rent, you may also be required to make the following permitted payments, in accordance with the Tenant Fees Act 2019: 

- During the tenancy (payable to the Agent) 

- Payment of £50.00 to change the tenancy agreement, or renew an existing tenancy agreement for a further fixed term. 

- Interest payment of £25.00 for any late rental payments. 

- Payment of £25.00 for the loss of keys/security devices 

- Payment of any unpaid rent or other reasonable costs associated with your early termination of the tenancy, as detailed in the tenancy agreement

Client Protection Scheme’s

Arden Estates is a member of Deposit Protection Service, which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details on the agent’s website or by contacting the agent directly. 

The Deposit Protection Service 
Account/Agent ID: 1389967 

The Pavilions, 
Bridgwater Road, 
BS99 6AA 

The Property Ombudsman 
Membership Number: T00820 

Milford House 
43 - 55 Milford Street