Tenant information & fees

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Application & fees

All prospective tenants over the age of 18, have to be referenced and named on the Tenancy Agreement. The following charges will apply on submitting an application:

£200.00 single applicant
£50.00 each additional applicant
£50.00 per guarantor (if applicable)

*All fees shown are inclusive of VAT

This fee is non-refundable once the references have been ordered. All applications are agreed, subject to satisfactory references being obtained and the property is taken off the market. Applicants may risk losing this fee if they fail to provide accurate information on their application form or should they decide to withdraw from the process.

Should the Landlord subsequently withdraw from an application after accepting, the applicant may receive a refund on their fee paid.

Tenant referencing

All prospective tenants and guarantors (where applicable) will be put through our stringent referencing process. We employ a specialist referencing agency to carry out the checks on our behalf. These checks include, but are not limited to: Credit history check, employment & affordability check, residential check - previous landlord/agent. Where an applicant is self-employed they will need to confirm how long they have been self-employed for and be able to provide details for an accountant reference and/or provide bank statements to prove their income.

If any of the above checks are failed or the information declared is found to be incorrect then the tenant may lose the property and any fee paid.

All applications are agreed subject to satisfactory references and the landlord reserves the right to withdraw the application at any stage.

Security deposit

A security deposit is taken for all tenancies and legally must be held in a government authorised scheme by either the Landlord or Agent and a Prescribed Information and Certificate of Registration of this should be provided.

The amount taken is normally the equivalent of one months' rent + £200.00. I.e. if a property is rented for £650, the deposit would be £850. However, this can vary at the landlords’ request, so it is important to read the description carefully where all fees are stated.

If pets are agreed, an increased deposit may apply. This is usually £100-£150 per pet and will be held in addition to your deposit.

The deposit is taken to cover any unpaid rent or damages and dilapidations caused by, but not limited to; the tenant and any reasonable losses incurred by the landlord or any clauses relating to costs as specified in the Tenancy Agreement.

The deposit will only be released when both parties confirm at the end of the tenancy how the deposit is to be refunded, or, if no agreement can be reached, the deposit will be sent to an independent adjudicator whose decision will be final. All parties agree to co-operate with any adjudication. Under ‘common law’ any interest earned on monies held by the tenancy deposit scheme will be claimed by them for their administration services and for the dispute service.

Assured shorthold tenancy agreement

We agree all new Tenancies on a 6 month initial period, unless otherwise agreed and this is done under the Assured Shorthold Tenancy Agreement. Both parties will sign this document outlining their responsibilities prior to the commencement of the tenancy. This legal agreement takes into consideration all the latest legislation including The Housing Act 1988. Unless we are instructed otherwise we shall use our standard Tenancy Agreement.

Tenants should expect to receive a copy of the tenancy agreement via email along with detailed instructions for payment of rent and deposit, giving tenants the opportunity to read through and understand the terms prior to signing.

Other fees that may apply

Renewal fee

£60.00 incl. VAT payable by both the tenant and landlord where the tenancy is renewed for a further fixed term.

Late rent charges

  • If your rent is late, interest will be charged at 1% above bank base rates for each day the rent is late up to the 14th day then 4% above bank base rates for each day the rent is overdue by 14 days or more until it is paid up to date.
  • If monthly rental payments are made by cash, a £25.00 charge will be added to your account for our time to bank the cash and to cover our charges for paying cash into our business bank account.
  • If a call out from our staff is needed in order to collect your rent there will be a call out charge of £40.00 payable on collection of the rent or added to your account for our time and fuel to collect the rent, bank the cash and to cover our charges for paying cash into our business bank account.
  • If a monthly rent payment is made by cheque and the cheque does not clear there will be a £25 charge applied to your account for bank charges and administration costs.

If these charges are not paid immediately by either increasing your next month’s rent accordingly, paid to a staff member or made at our offices before the end of your tenancy we will add the charges to your rent account.

Call out fee

A call out charge may be payable by the tenant in the event of any reported maintenance where the liability falls to the tenant, upon contractor inspection or failure to attend a scheduled appointment to the property; this may include inspection visits where no prior contact has been made to rearrange.

Any questions?

We answer a number of common questions about tenancies on our FAQ page. There's also a form at the bottom of the page if you have a question of your own.

Read the FAQ