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Information for potential buyers

Getting started…

Whether you’re a first-time buyer, a home mover or a landlord you’ll need to know what your budget is and how much money you can borrow. We can help you with this by arranging a consultation with one of our fully qualified independent Mortgage Advisors, where you'll soon know how much you can borrow and what the monthly payments will be. Our advisors will also provide you with what’s called an ‘Agreement in Principle’ certificate. You’ll need this as proof that you can obtain a mortgage to show other estate agents before they will accept an offer from you.

Romily Adams Head

Romily's tip: "Don't be one of those people who miss out on properties that they like because they aren't in a position to move. By all means window shop on Rightmove, but don’t torture yourself by viewing properties until you have your finances in place, have your property on the market, and are in a position to offer. The market is fast-moving, so properties will come and go quickly."

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Now that you know how much you can borrow and you’ve got your proof of mortgage, you can start viewing properties. You need to know which areas you want to live in, how many bedrooms you need, your maximum budget and which type of property you want. We will enter this into our system and you’ll be kept constantly updated with our latest properties via text, email and phone.

We’ll show you around as many properties as you need until you find one you’d like to make an offer on.

Read our 46 tips for second viewings

Olivia's tip: "On the second viewing, take your time to look for things you wouldn’t necessarily pick up on the first viewing. Be critical and make a list of anything you think could require work."

Make an offer

Once you have found your dream property, you’ll need to make an official offer through our sales negotiators.


Amy's tip: "Whether you're a buyer or seller, it's important to understand the term "proceedable". This is a phrase used by all estate agents and relates to the buyer's status in having agreed their sale with a complete downward chain and having a mortgage offer. It is unusual for an offer from a non-proceedable buyer to be accepted, so you need to be proceedable if you want your offer to be taken seriously."

Choose a solicitor

You will need to instruct a solicitor to carry out conveyancing. We can arrange for our recommended solicitors to take care of the legal process. We only work with like-minded, forward-thinking solicitors, so you can feel rest assured that you’ll be in safe hands with a competitively priced and efficient service.

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Apply for your mortgage

Now that you’ve got an offer accepted on the property you wish to purchase, we must apply for your mortgage as soon as possible to avoid unnecessary delays. It can all be done within an hour and generally you will need to provide income and ID documentation.

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Sales progression

Your file will be assigned to one of our sales progression team who will endeavour to look after your every need through the buying process. They will advise you and speak with all parties on your behalf throughout this process, keeping you informed every step of the way.

Valuation or survey

When the mortgage company has approved the initial mortgage application, they will instruct a survey for mortgage purposes, to ascertain the condition and value of the property. Your chosen lender will contact us to arrange the inspection, and if everything is satisfactory, you can expect your mortgage offer to follow shortly after.

Mortgage offer

Following the successful completion of the survey, your offer will be produced and sent out to you and your solicitor.

Signing of contracts

Once the solicitors have received all the information requested, before exchanging the contracts, both sellers and purchasers will be sent the contract to be signed in readiness for the exchange.

Exchange of contracts

Once everybody in the chain has signed the contracts and solicitors have received everything needed, they will then instruct a formal exchange of contracts. All parties will need to agree on a completion date and then the solicitors can exchange on the property, which means everything is legally binding.


This is the big day when all parties in the chain move. The keys will only be released once the transferred funds have reached the sellers solicitors (usually around midday). As estate agents, we often hold keys to the property before completion and we can only release these once we have had confirmation from the solicitors that the chain has completed.


Jon's tip: "Everyone wants a good deal, but be careful not to go in too low with your first offer. It’s really important not to offend the owner and to start the negotiations off on the right foot."